Access to my cloud drive

[HAMBLESHUTTER]

Hi, first time dojng this so excuse any mistakes.

I have an old cloud device and i am having trouble accessing it now. No apps work and i cant do anything when its connected to the laptop by usb drive. I have access to the dashboard but cant move files about.

Thanks.

[Keerti_01]

Hi @HAMBLESHUTTER ,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask