4K video buffers using Plex

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
#1

Hi, I don’t know if this is a My Cloud issue, but I’ll try.

I’m running Plex on a My Cloud EX2 Ultra, not transcoding, and when I try to watch 4K videos it stops and buffers like the wifi were slow. The thing is I have optical fiber and according to the test, the TV is downloading at 200mbps. I think that should be enough, right?

Can you help me? Thank you!

#2

Hi @Dieguez,

Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
https://support-en.wd.com/app/ask