When trying to login to MyCloud I am getting a 403 Forbidden error. Cleared cache, tried multiple browsers and rebooted the NAS. Here are some of the web addresses I’ve tried (and were working)
403 Forbidden (mycloud.com)
Any ideas? I can access the page to check shares,users,groups, and NAS device utilities.
Figured it out. Needed to turn off the VPN until connected to MyCloud. Once connected I could resume the VPN
Hi @gsc11779,
Please refer to the article My Cloud: Error 403 Forbidden When Accessing Dashboard:
https://support-en.wd.com/app/answers/detail/a_id/24509
If further assistance is needed, please open a case with our support team at the following:
https://support-en.wd.com/app/askweb
This happens ocassionally with some vpn providers when accessing os5.mycloud.com.
Not when accessing netbios name.
I do not think vpn providers block os5.mycloud.com.
