Well, it took me a few days now, but I found the solution.
since we have way to access the system on My Cloud Home, I had to make a factory rest to the device.
Of course transferring the content which reached about 3.5 TB data, took more than 1 day. I did a soft reset using the dashboard, it didn’t perform as expected and WD site stated that there may be a software issue or a physical drive issue.
but you have to do the step so you can have your synced account notified and get the ERASE mail.
So I proceeded to hard reset, using the back button, it did as expected.
The entire content was deleted, and when I logged back to my device I could start PLEX
Now I have to get all the data back…
but please have your 9 digit number received with the product ready (in the box), you may need it to connect back to your device.
Thanks you all for supporting.
