Red light and now now access

Legacy Products My Book Live
1

Hello,

I have a mbl 3tb and was working fine, but it now has a red light and when I try to access the folder from windows it says

"‘‘Windows cannot access \mybooklive\public\school
check the spelling of the name. Otherwise, there might be a problem with your network. To try to identify and resolve network problems, lick diagnose.’’

If I log into the 192.??? It says the drive failed to mount and a new firmware needed, but then if I click update it says there is not enough data space.

Any suggestions guys?

2

Yep because your datavolume isn’t mounted. You probably have a corrupt filesystem on your data partition. I have a guide that will walk you through fixing the issue. Give me a minute and I will find and post the link.

EDIT: The guide at the link below has been edited to make it easier for people to follow…
http://community.wdc.com/t5/My-Book-Live/Data-Volumes-failed-to-Mount/m-p/556170/highlight/true#M20534
It now matches the guide in THIS thread

3

You have a MyBookLive NOT a MyBookLive DUO correct? I see you have posted about this problem in both forums.
I also see that you have posted in the thread I linked to before. Did the command give you and error? Do you need help setting up SSH? Lemme know what you have tried and any errors you encountered.

4

Thank you for the reply

In the post it says about the putty, how do I do that?

Yes and it is a mybook live, sorry I’m not tech minded at all.

5

Step 1 ) First you need to turn on SSH in the MyBookLive dashboard. To do this go to your dashboard and in your address bar change the URL from

your mybooklive ip or name /UI/

to

your mybooklive ip or name /UI/ssh

Tick the enable SSH box

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Step 2) If you are on a MAC login using Terminal app included with OSX

Open Terminal and type

ssh root@mybooklive.local

OR

ssh root@youmybooklive’s ip address

OR

ssh root@your mybooklive’s network name.local

and then hit enter and when asked, enter welc0me for the password

If you are a Windows user, download PuTTY from http://the.earth.li/~sgtatham/putty/latest/x86/putty.exe

Enter the MyBookLive IP or Network device name in the window, port 22, tick SSH and click open

Now we need to enter the login information
type root for the username and hit enter
type welc0me for the password and hit enter
(The password text won’t show up in the PuTTY window)

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Step 3) Now type the following at the command prompt

fsck /dev/sda4

The process should go through 5 passes and you will be prompted to fix things with a simple y or n

Pass 1: Checking inodes, blocks, and sizes
Pass 2: Checking directory structure
Pass 3: Checking directory connectivity
Pass 4: Checking reference counts
Pass 5: Checking group summary information

This should fix your filesystem on the datavolume. If it repairs everything successfully, type this at the command prompt

reboot

 Your MyBookLive should reboot and mount the datavolume

DONE!

If you get an error that the superblock is invalid and has a bad magic number when you run the  fsck /dev/sda4 command

Try this command to see if your superblock is corrupt

fsck.ext4 -v /dev/sda4

I believe backup superblocks for /dev/sda4 are stored at
65528, 196584, 327640, 458696, 589752, 1638200, 1769256, 3210872, 5307768, 8191000

Now to restore a backup superblock

e2fsck -b 65528 /dev/sda4reboot

Now try the command in step 3 again to fix the filesystem

If the command again complains about a bad superblock repeat the steps, but restore a different backup superblock

e2fsck -b 196584 /dev/sda4reboot

Now try the command in step 3 again to fix the filesystem

And on and on…

If you run into any errors, please post the exact errors here and I will try to help

1 Like
6

Okay i just got this error  -

 is it okay to click yes?

1.png
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7

okay

got these two bits

2.png
2.png780×470 34.4 KB

to which i clicked y

then got this -

3.png
3.png756×570 5.63 KB

8

I can’t see your pictures until a mod approves them.

EDIT: I can now see them

9

Your pictures look right on point, has it successfully repaired yet?

10

It seemed to stop there, is that when I type reboot?

11

No you should get

Pass 1: Checking inodes, blocks, and sizes
Pass 2: Checking directory structure
Pass 3: Checking directory connectivity
Pass 4: Checking reference counts
Pass 5: Checking group summary information

The drive should then come back to the command prompt, then you would type reboot

Did you let it keep running? Does it seem locked up? Do you hear any drive activity?

12

after the pass 1 it seems to stop there, and it lets me type in commands?

edit - ignore that it just did the other passes

13

Keep me posted… I have my fingers crossed for you

14

Going away for an hour. I’ll be back and check in with you

15

Wow cheers, thank you so much it seems to be working fine now.

I am just going through and taking everything off it, and I will use it now just as a backup instead of my main device as it doesn’t seem very reliable.m

16

well, reliability, even though it does help, has nothing to do with “backup”. Backup means, you have 2 or more copies of the same files at different devices. Glad it all worked out.

17

Excellent, thanks for letting me know it worked :slight_smile: