Wow. WD Photo handling and performance problems

I have finally figured out why my backup/sync process is so slow, between my MacBook and my MyCloud.  I have a number of Apple Keynote presentations that create a large collection of images underneath the package folder (i.e. under the filename - which is really a folder).

wdphotodbmerge is creating a huge number of “thumbnails” of these images within the keynote package and everytime I run Goodsync to backup my documents folder, the scanning process takes hours (literally, hours, which normally  takes seconds elsewhere).

Is there anyway to disable/turn off the “features” on the Mycloud and just have, for God’s sake, a NAS device that provides remote access to files over the Internet.  I love the WD apps - I really do - but the stuff that goes on inside the device itself is just crazy.

After typing this in, I’ve realized that I just want to call this a bad purchase and just toss this piece of junk.

I think if you turn off media serving on the share, that should do it. If not then you might have to ssh into the device to turn off wdmcserver and wdphotodbmergerd.

Yes, I know how you feel about those thumbnails on photos as I have about a million photos as a photographer and I want no thumbnails. 

Worst yet is that they have created a hidden .wdmc folder in every directory you have.

At this moment, I am doubting that this would change simply for the fact that this indexing, thumbnails has been occuring since the days of WD Live.

Disabling the media services wasn’t enough.  What I ended up doing was to ssh into the box and run the following commands:

update-rc.d wdphotodbmergerd disable

update-rc.d wdmcserverd disable

After running the above shell commands, the MyCloud is really quite responsive.

I then deleted all of my document folders and am re-copying with GoodSync to start fresh, minus all of the .wdmc thumbnail folders.  Interestingly, I don’t have any the thumbnail folders under my Public/Shared Music folder with about 500GB of music, so I was able to leave that alone.

Unbelievable… I wonder what customers do that aren’t familiar with ssh and have the time/energy to figure all of this out?

Krutsch wrote:

Disabling the media services wasn’t enough.  What I ended up doing was to ssh into the box and run the following commands:

 

update-rc.d wdphotodbmergerd disable

update-rc.d wdmcserverd disable

 

After running the above shell commands, the MyCloud is really quite responsive.

 

I then deleted all of my document folders and am re-copying with GoodSync to start fresh, minus all of the .wdmc thumbnail folders.  Interestingly, I don’t have any the thumbnail folders under my Public/Shared Music folder with about 500GB of music, so I was able to leave that alone.

 

Unbelievable… I wonder what customers do that aren’t familiar with ssh and have the time/energy to figure all of this out?

 

The customers that don’t figure it out, returns their devices or hangs around like LinAdmin complaining and getting banned everyday :stuck_out_tongue:

Those who do manages to figure it all out, gets a very responsive cheap NAS that does everything WD purports it to do sans thumbnails on Jpegs. 

Here’s another things I don’t understand, related to the wd photo scanning.

The Public folder is configured to share all media, yet there are no thumbnails for the album art JPGs scattered throughout the music folders.  Conversely, on my document share, I have DISABLED all media sharing and, yet, I have tons of .wdmc folders with the thumbnails.

The thumbnail scanning would be fine with me, if it observed the media sharing settings described above (i.e. worked opposite of what I am observing).  I would love to dump all of my photos into the Public / Shared Photos folder and have thumbnails generate for viewing on my phone, but I want my document foldlers left untouched.

EDIT: is there a way to exclude shares from the photo scanning and thumbnail generation process?

@Krutsch, you know I was thinking that turning on the media sharing was the key. I’ve had my wdmcserver and wdphotodbmerger turned off from day 1 so I’ve never tested my theory out. 

Remember media sharing is on by default so the .wdmc folders may have been generated from the start before it had a chance to get to the puiblic shares.

iPhoto is unresponsive, no matter how many times I kill it. It takes half and hour to import a single photo.

MDS is down, nobody is accessing the device, but I still hear the constant churning of the disk. It turns out wdphotodbmerger and convert (!) are resampling hundreds of thousands of photos, while me being desparate!!

Once I’ve turned off the “wdmcserver” and the “wdphotodbmerger” the drive is resposive again, sun is shining bright and everything is owesome! iPhoto imports photos like a treat, I might have voided my warranty in the process, but at least it works! :wink:

@raphael

WD, one of the highly respectable and conservative (in a good way) storage manufacturing companies, making some of greatest hard disks there are, but…

Please excuse me for rants of a raging dimwit, but I am going to take the liberty to describe one imaginary scenario, applicable to ANY company.

It started with a command from the senior management to create a range of consumer devices. A number of product development/marketing graduates were hired for that, who having not the remotest clues how the computer works, what happens under the bonnet (software).

So while designing the prototype one of them say, hey, I’ve got a brillian idea! lets add some of those new and fancy XYZ features to this device (no word about media sharing here! :p), we will be able to sell tons of products because of that and get a promotion soon after!!

Did the team leads consult developers in the due detail? Or were they only caring about (again I am a raging bull, but will stick to this) the deadlines and the ticks on the checkboxes on their TODO lists?

This hypothetical product turned out to be half awesome (due to the engineers) half awful (due to the clueless but market-savvy product managers).

So here is the moral of the story, if you want to get something good done do not follow the crowd.
:wink: