Hi: I started a new thread on this issue because my issue is different and the other thread is confusing.
I updated to Windows 10 Pro yesterday. Everything but access to the files on my MyBookLive is working ok.
I can still access the drive in every way from other PCs running Windows 7
On Windows 10, the drive shows up in “Network” in three places:
- Under Computer as MyBookLive
- Under Media Devices as MyBookLive-Twonky,
- Under Storage as MyBookLive
Attempting to access MyBookLive under Computer, reports “One or more protocols are missing, Windows Sockets registry entries required for network connectivity are missing.”
Attempting to access MyBookLive- Twonky works exactly like it should.
Attempting to access MyBookLive under Storage accesses the Web Configuration Panel for the MyBookLive unit, but I cannot access my files from there. However I can configure the drive in every way.
The above proves that the drive is installed and that Windows 10 can find it and talk to it. However, it cannot access the folders installed on the drive like Windows 7 could.
I have tried the many solutions discussed in other threads, but these seem to be aimed at problems accessing the internet or seeing the drive. They do not specifically address the problem of seeing the files themselves on the WD MyBookLive.
Things I have tried include editing the registry to change permissions, using Netsh, setting up a new shared access account on the drive withe same name and password as my PC, accessing the drive via its IP address, etc
BTW, I also got a call from a friend who inadvertently let Windows 10 install on his computer. He now has exactly the same problem on an older MyBookLive. Mine is relatively new.
Also, I have no problems accessing a USB drive installed on my Router or two very old Maxtor NAS units installed on my network. Only the WD MyBookLive has this problem. It worked just fine before Windows 10 and it still works just fine with all the other Windows 7 computers on my home network.
This is a ridiculous problem to have. There must be hundreds of thousands of very frustrated WD customers out there. Surely this should be as simple as updating the firmware on the drive or installing some new (or existing) drivers in Windows 10.
Can anyone help?