Why has my Mac Portable Hard Drive started beeping?

WD External Drives WD Portable Drives
1

I purchased a WD 4 TB My Passport for Mac Portable Hard Drive on 29 Jun 2017 via Amazon. co.uk and have contacted the seller today (24 April 2018) as I believe the drive may be faulty. They have advised me that the drive is under warranty and have referred me to you for support.

The problem I have is as follows:-
I have a large amount of important information stored on this external drive and every time I plug it into my laptop it beeps. This has only started recently. I have searched the internet for information on why this might be happening and what I have read is concerning me as it suggests it could be a fault on the HD head and this may need replacing. I am also worried that if I keep using it I might lose all my data. I would welcome your advise on this issue.

2

Hi Jantinesco,

Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support
https://support.wdc.com/support/case.aspx?lang=en
The link below will allow you to call support.

3

Thank you. I have created a support case.

1 Like
4

Hi,

First of all, you should take your data backup as the drive may get failed anytime. And after taking backup just ask the seller to replace the drive.

5

Thanks for replying Oliver. I am moving all the data to another drive at the moment. As soon as this is done I will be sending the drive to WD for replacement.