Whitelist problems

[Falcons3]

Hello
I want to rebuild a DX4000 with new drives. I have read up the threads, downloaded EMEA_SvrRecovery_1_7_6_21_.iso, extracted the files with NHC Experss Zip and built a 16Gb Kingston USB key O.K.
On the key I can find the WDRECOVERY folder and the 2 files WhitelistK.XML amd WhitelistS.XML.
When I try to open them with Notepad to edit in a new drive type they appear to contain rubbish.

I have done this twice

Any Ideas what is going wrong

Whitelists.xml below.

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Any ideas what is going wrong?

[Gramps]

My guess is you extracted the iso instead of mounting the iso. You are supposed to mount the iso and run setup. from the screen with the 3 options you do the second/middle one first

[Falcons3]

Thank You Gramps were correct I down loaded Deamon Tools mounted the drive and built the USB. I can edit the WhiteLists so will carry on with the process.

[Falcons3]

Hello Gramps
OK I started again fresh. Ran setup and at first screen " Server Recovery Utilities" I selected second Option " Recreate My Storage" and built the USB ok. I edited WhitelistK and WhitelistS by adding the Bottom line below to both Files
WhiteListK.xml

<?xml version="1.0" encoding="utf-8"?> WDC WD2002FYPS-02W3B0 WDC WD2002FYPS-02W3B1 WDC WD2009FYPX-09AAMB0 WDC WD3009FYPX-09AAMB0

Hitachi HDS5C4040ALE630
HGST HDS5C4040ALE630

WDC WD2000F9YZ-09N20L0
WDC WD2000F9MZ-09NVPL0
WDC WD2000F9MZ-76NVPL0
WDC WD2000F9YZ-76N20L1
WDC WD2000F9YZ-09N20L1
serial=WD-WMC1P0D4VUFL model=WDC WD2000F9YZ-76N20L1

WDC WD3000F9YZ-09N20L0
WDC WD3000F9MZ-09NVPL0
WDC WD3000F9MZ-76NVPL0
WDC WD3000F9YZ-76N20L1
WDC WD3000F9YZ-09N20L1

WDC WD4000F9YZ-09N20L0
WDC WD4000F9MZ-09NVPL0
WDC WD4000F9MZ-76NVPL0
WDC WD4000F9YZ-76N20L1
WDC WD4000F9YZ-09N20L1
serial=WD-WCC5DCPKZA2H model=WDC WD4000F9YZ-76N20L1

WDC WD4000FYYZ-01UL1B0
WDC WD4000FRYZ-01F0DB0

CCF_000004.pdf (773.1 KB)

I then rebooted the DX4000 with Reset depressed and the files installed. The DX display then came back “Recreate Storage Failed”. I am not surprised by this as there are only 2 new drives in the box, so there was nothing to recreate.

Do I now press on with option 3 “Perform A Recovery” or do I have a problem to resolve?
Many Thanks Falcons 3

[Gramps]

to be honest I have never done these edits but obviously you have something wrong.
There should be a log file on your thumb drive with hints.
You need to search this forum for more examples.
I think from what I have seen is the info listed above is inadequate

[Gramps]

see here…more details than just model/SN

WD Sentinel DX4000 "Startup field 0xd9" and then "Bad Storage"

I just got a DX4000 minus its drives and set about to recreating the storage and recovering the operating system. However, as I found out (and as many have found out) it’s not so easy, because WD has imposed a “whitelist” of approved drives to use with this server. And you get all these errors “0xd9”, “bad storage”, “invalid number of drives” because the DX4000 is rejecting your drives! I got a pair of WD4002FYYZ (specifically, “WD4002FYYZ-01B7CB1”) and of course I got all these errors, and mor…

[Falcons3]

I checked the recovery.log file and the modified Whitelists seem to have been accepted as OK. Both disks have been detected inc Serial Numbers and marked as Pass-thru.
About half way down the file just under “Physical Disks Controlled by RAID S/W” there is a warning, “No Raid Volume Detected”.

Total Physical Disks = 2

RAID Volumes

Total Volumes = 0

RAID Arrays

Total Arrays = 0

2020.02.07 19:31:50 - INFO - C:\wdrecovery\raidcfg64.exe /std
2020.02.07 19:31:50 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type
2,“WDC WD4003FRYZ-01F0D”,“V6JNUNPR”,“01.01H0”,-1,“Normal”,7814037168,7814037168,“Passthrough”
3,“WDC WD4003FRYZ-01F0D”,“V1G9K2YB”,“01.01H0”,-1,“Normal”,7814037168,7814037168,“Passthrough”

2020.02.07 19:31:50 - INFO - RaidCfg64 detected 2 drives
2020.02.07 19:31:50 - INFO - RaidCfg64 drive V1G9K2YB: port=3
2020.02.07 19:31:50 - INFO - RaidCfg64 drive V6JNUNPR: port=2
2020.02.07 19:31:50 - WARN - No RAID volume detected!
2020.02.07 19:31:50 - INFO - Checking RAID status (1): Volume Missing
2020.02.07 19:31:51 - INFO - Detected drive 0 serial=V6JNUNPR model=WDC WD4003FRYZ-01F0DB0 SATA=2 led=0
2020.02.07 19:31:51 - INFO - Security: SUPPORTED
2020.02.07 19:31:51 - INFO - Enabled: 0
2020.02.07 19:31:51 - INFO - Locked: 0
2020.02.07 19:31:51 - INFO - Frozen: 0
2020.02.07 19:31:51 - INFO - Master Password Id supported: 1
2020.02.07 19:31:51 - INFO - Master Password Id: 0xFFFE
2020.02.07 19:31:51 - INFO - Master Password Capability: None
2020.02.07 19:31:51 - INFO - Unlock Attempt Counter Exceeded: 0
2020.02.07 19:31:51 - INFO - Enhanced Erase: 0
2020.02.07 19:31:51 - INFO - Erase Time: Normal (raw 32970; 50400 sec)
2020.02.07 19:31:51 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.02.07 19:31:51 - INFO - Detected drive 1 serial=V1G9K2YB model=WDC WD4003FRYZ-01F0DB0 SATA=3 led=1
2020.02.07 19:31:51 - INFO - Security: SUPPORTED
2020.02.07 19:31:51 - INFO - Enabled: 0
2020.02.07 19:31:51 - INFO - Locked: 0
2020.02.07 19:31:51 - INFO - Frozen: 0
2020.02.07 19:31:51 - INFO - Master Password Id supported: 1
2020.02.07 19:31:51 - INFO - Master Password Id: 0xFFFE
2020.02.07 19:31:51 - INFO - Master Password Capability: None
2020.02.07 19:31:51 - INFO - Unlock Attempt Counter Exceeded: 0
2020.02.07 19:31:51 - INFO - Enhanced Erase: 0
2020.02.07 19:31:51 - INFO - Erase Time: Normal (raw 32970; 50400 sec)
2020.02.07 19:31:51 - INFO - Erase Time: Enhanced (raw 0; 50400 sec)
2020.02.07 19:31:52 - INFO - C:\wdrecovery\raidcfg64.exe /i
2020.02.07 19:31:52 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

Further on in the file the number of " Total Physical Disks" drops from 2 to 0 and no version number for Driver or OROM. In addition further down It deletes All Raid Volumes and then Re-creates Raid Volume, but is still unable to detect the Volume?

I am not sure how to interpret this or what to do to fix it?

Recovery.log attached.
recovery.txt (25.1 KB)

Thanks

[Gramps]

Look at this thread. I think the problem and I really have no clue why but it is the Passthrough. He linked the file that worked and it is says claimed. If you search for CLAIMED_DISK you will see a lot of hits
I have no clue what he did but seems like he may have had a bad bay?

There is some fellow on here that was the expert on whitelist. I think I would keep searching for whitelist. I will also look

WD Sentinel Bad Storage

I would try the WD links above. Go ahead and get the PANAM as we have a hash for it. I think the only diff is language packs