DX4000 recovery problems

WD Legacy Products Sentinel Products
1

Hi,

Having some issues with a new to me DX4000.

I brought one of these units disk-less and i have installed 2x2TB WD Green drives and i have modified the whitelists on both USB drive’s so that these drives are accepted.

I have manually cleaned the 2 drive’s using disk part and then ran step 2 which has completed successfully.

Step 3 goes to recovery started and i can never get my PC to connect to the server when asked to press next. Anyone have any ideas?

Regards,
Greg

2

Log file:

2017.06.18 10:36:10 - DEBUG - Reading resource file ‘C:\wdrecovery\Locale\en_US.xml’
2017.06.18 10:36:10 - INFO - =========== Recovery app START ===========
2017.06.18 10:36:10 - INFO - Version: 1.7.6.21
2017.06.18 10:36:10 - INFO - Loading configuration
2017.06.18 10:36:10 - DEBUG - Reading recovery configuration ‘C:\wdrecovery\recoverycfg.xml’
2017.06.18 10:36:10 - ERROR - Unable to open file C:\wdrecovery\recoverycfg.xml
2017.06.18 10:36:10 - ERROR - Failed to load recovery configuration: 1
2017.06.18 10:36:11 - DEBUG - Parsing whitelist ‘C:\wdrecovery\whitelist.xml’
2017.06.18 10:36:11 - DEBUG - Element: ‘WhiteList’ line 5
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 7
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 8
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 9
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 10
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 11
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 12
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 15
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 16
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 19
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 20
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 21
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 22
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 23
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 25
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 26
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 27
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 28
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 29
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 31
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 32
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 33
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 34
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - Element: ‘Model’ line 35
2017.06.18 10:36:11 - DEBUG - End element ‘Model’
2017.06.18 10:36:11 - DEBUG - End element ‘WhiteList’
2017.06.18 10:36:11 - DEBUG - Reading enclosure map ‘C:\wdrecovery\encmap.xml’
2017.06.18 10:36:11 - DEBUG - Element: ‘EnclosureMap’ line 7
2017.06.18 10:36:11 - DEBUG - Element: ‘DriveMap’ line 9
2017.06.18 10:36:11 - DEBUG - Element: ‘DriveMapEntry’ line 10
2017.06.18 10:36:11 - DEBUG - Element: ‘DriveMapEntry’ line 11
2017.06.18 10:36:11 - DEBUG - Element: ‘DriveMapEntry’ line 12
2017.06.18 10:36:11 - DEBUG - Element: ‘DriveMapEntry’ line 13
2017.06.18 10:36:11 - DEBUG - End element ‘DriveMap’
2017.06.18 10:36:11 - DEBUG - Element: ‘FanThrottle’ line 16
2017.06.18 10:36:11 - DEBUG - Element: ‘FanSpeed’ line 17
2017.06.18 10:36:11 - DEBUG - Element: ‘FanSpeed’ line 18
2017.06.18 10:36:11 - DEBUG - Element: ‘FanSpeed’ line 19
2017.06.18 10:36:11 - DEBUG - Element: ‘FanSpeed’ line 20
2017.06.18 10:36:11 - DEBUG - Element: ‘FanSpeed’ line 21
2017.06.18 10:36:11 - DEBUG - End element ‘FanThrottle’
2017.06.18 10:36:11 - DEBUG - Element: ‘EthernetPorts’ line 24
2017.06.18 10:36:11 - DEBUG - Element: ‘Port’ line 25
2017.06.18 10:36:11 - DEBUG - Element: ‘Port’ line 26
2017.06.18 10:36:11 - DEBUG - End element ‘EthernetPorts’
2017.06.18 10:36:11 - DEBUG - Element: ‘TemperatureStatus’ line 29
2017.06.18 10:36:11 - DEBUG - Element: ‘CPUTemp’ line 31
2017.06.18 10:36:11 - DEBUG - Element: ‘DriveTemp’ line 32
2017.06.18 10:36:11 - DEBUG - End element ‘TemperatureStatus’
2017.06.18 10:36:11 - DEBUG - Element: ‘FanSetting’ line 38
2017.06.18 10:36:11 - DEBUG - Element: ‘FanPWM’ line 39
2017.06.18 10:36:11 - DEBUG - Element: ‘FanPWM’ line 40
2017.06.18 10:36:11 - DEBUG - Element: ‘FanPWM’ line 41
2017.06.18 10:36:11 - DEBUG - End element ‘FanSetting’
2017.06.18 10:36:11 - DEBUG - Element: ‘Polling’ line 44
2017.06.18 10:36:11 - DEBUG - Element: ‘PowerSupply’ line 45
2017.06.18 10:36:11 - DEBUG - End element ‘Polling’
2017.06.18 10:36:11 - DEBUG - Element: ‘PowerSupplyMap’ line 48
2017.06.18 10:36:11 - DEBUG - Element: ‘PowerSupply’ line 49
2017.06.18 10:36:11 - DEBUG - Element: ‘PowerSupply’ line 50
2017.06.18 10:36:11 - DEBUG - End element ‘PowerSupplyMap’
2017.06.18 10:36:11 - DEBUG - End element ‘EnclosureMap’
2017.06.18 10:36:15 - INFO - In MS Recovery Mode
2017.06.18 10:36:15 - INFO - Detected drive 0 serial=WD-WMC302126938 model=WDC WD20EURS-63SPKY0 SATA=2 led=0
2017.06.18 10:36:15 - INFO - Security: SUPPORTED
2017.06.18 10:36:15 - INFO - Enabled: 0
2017.06.18 10:36:15 - INFO - Locked: 0
2017.06.18 10:36:15 - INFO - Frozen: 0
2017.06.18 10:36:15 - INFO - Master Password Id supported: 1
2017.06.18 10:36:15 - INFO - Master Password Id: 0xFFFE
2017.06.18 10:36:15 - INFO - Master Password Capability: None
2017.06.18 10:36:15 - INFO - Unlock Attempt Counter Exceeded: 0
2017.06.18 10:36:15 - INFO - Enhanced Erase: 1
2017.06.18 10:36:15 - INFO - Erase Time: Normal (raw 143; 17160 sec)
2017.06.18 10:36:15 - INFO - Erase Time: Enhanced (raw 143; 17160 sec)
2017.06.18 10:36:15 - INFO - Detected drive 1 serial=WD-WCC4M1898677 model=WDC WD20EURX-63T0FY0 SATA=3 led=1
2017.06.18 10:36:15 - INFO - Security: SUPPORTED
2017.06.18 10:36:15 - INFO - Enabled: 0
2017.06.18 10:36:15 - INFO - Locked: 0
2017.06.18 10:36:15 - INFO - Frozen: 0
2017.06.18 10:36:15 - INFO - Master Password Id supported: 1
2017.06.18 10:36:15 - INFO - Master Password Id: 0xFFFE
2017.06.18 10:36:15 - INFO - Master Password Capability: None
2017.06.18 10:36:15 - INFO - Unlock Attempt Counter Exceeded: 0
2017.06.18 10:36:15 - INFO - Enhanced Erase: 1
2017.06.18 10:36:15 - INFO - Erase Time: Normal (raw 144; 17280 sec)
2017.06.18 10:36:15 - INFO - Erase Time: Enhanced (raw 144; 17280 sec)
2017.06.18 10:36:15 - INFO - C:\wdrecovery\raidcfg64.exe /i
2017.06.18 10:36:15 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

******************** Driver Version Check DISABLED ********************

Physical Disks Controlled by RAID S/W

Disk 01 / 02
Disk: WDC WD20EURS-63SPKY0 SerialNo:WD-WMC302126938
Description:EURS-63SPKY0 Summary:Array Member
Rev:80.00A8 Summary:Array Member
FreeBlks:0x150F TotalBlks:0xE8E088B0
BusId:0x00000002 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053A)
CONFIGURED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Disk 02 / 02
Disk: WDC WD20EURX-63T0FY0 SerialNo:WD-WCC4M1898677
Description:EURX-63T0FY0 Summary:Array Member
Rev:80.00A8 Summary:Array Member
FreeBlks:0x150F TotalBlks:0xE8E088B0
BusId:0x00000003 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053A)
CONFIGURED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Total Physical Disks = 2

RAID Volumes

Volume 01 / 01
SerialNo:Volume0 Summary:Normal
RaidLevel: 1 MemberDisks:02 Domains/Mirrors:02 TargetId:0x01
SizeInMB:1907726 BytesPerBlock:0x00000200 StripSize: 64KB
Action:00 Array:00 MapState:00 MigrState:00 MigrType:00 CfgStatus:0x00000000

Total Volumes = 1

RAID Arrays

Array 01 / 01
NumDisks:02 RAIDDevs:01 TotalMB:3815457 FreeMB:5
State:00 CheckBox:0x00000000

Total Arrays = 1

2017.06.18 10:36:15 - INFO - C:\wdrecovery\raidcfg64.exe /std
2017.06.18 10:36:15 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type
2,“WDC WD20EURS-63SPKY0”,“WD-WMC302126938”,“80.00A8”,0,“Normal”,3907029168,5391,“ArrayMember”
3,“WDC WD20EURX-63T0FY0”,“WD-WCC4M1898677”,“80.00A8”,0,“Normal”,3907029168,5391,“ArrayMember”

2017.06.18 10:36:15 - INFO - RaidCfg64 detected 2 drives
2017.06.18 10:36:15 - INFO - RaidCfg64 drive WD-WCC4M1898677: port=3
2017.06.18 10:36:15 - INFO - RaidCfg64 drive WD-WMC302126938: port=2
2017.06.18 10:36:15 - INFO - Matched drive 1 serial WD-WCC4M1898677 model WDC WD20EURX-63T0FY0 with white list entry Enterprise Storage 2 TB
2017.06.18 10:36:15 - INFO - Matched drive 0 serial WD-WMC302126938 model WDC WD20EURS-63SPKY0 with white list entry Enterprise Storage 2 TB
2017.06.18 10:36:15 - INFO - Checking RAID status (1): Volume Good
2017.06.18 10:36:16 - INFO - Detected drive 0 serial=WD-WMC302126938 model=WDC WD20EURS-63SPKY0 SATA=2 led=0
2017.06.18 10:36:16 - INFO - Security: SUPPORTED
2017.06.18 10:36:16 - INFO - Enabled: 0
2017.06.18 10:36:16 - INFO - Locked: 0
2017.06.18 10:36:16 - INFO - Frozen: 0
2017.06.18 10:36:16 - INFO - Master Password Id supported: 1
2017.06.18 10:36:16 - INFO - Master Password Id: 0xFFFE
2017.06.18 10:36:16 - INFO - Master Password Capability: None
2017.06.18 10:36:16 - INFO - Unlock Attempt Counter Exceeded: 0
2017.06.18 10:36:16 - INFO - Enhanced Erase: 1
2017.06.18 10:36:16 - INFO - Erase Time: Normal (raw 143; 17160 sec)
2017.06.18 10:36:16 - INFO - Erase Time: Enhanced (raw 143; 17160 sec)
2017.06.18 10:36:16 - INFO - Detected drive 1 serial=WD-WCC4M1898677 model=WDC WD20EURX-63T0FY0 SATA=3 led=1
2017.06.18 10:36:16 - INFO - Security: SUPPORTED
2017.06.18 10:36:16 - INFO - Enabled: 0
2017.06.18 10:36:16 - INFO - Locked: 0
2017.06.18 10:36:16 - INFO - Frozen: 0
2017.06.18 10:36:16 - INFO - Master Password Id supported: 1
2017.06.18 10:36:16 - INFO - Master Password Id: 0xFFFE
2017.06.18 10:36:16 - INFO - Master Password Capability: None
2017.06.18 10:36:16 - INFO - Unlock Attempt Counter Exceeded: 0
2017.06.18 10:36:16 - INFO - Enhanced Erase: 1
2017.06.18 10:36:16 - INFO - Erase Time: Normal (raw 144; 17280 sec)
2017.06.18 10:36:16 - INFO - Erase Time: Enhanced (raw 144; 17280 sec)
2017.06.18 10:36:16 - INFO - C:\wdrecovery\raidcfg64.exe /i
2017.06.18 10:36:16 - INFO - raidcfg64.exe /i Output:
Version Tables:
Driver Version: 10.5.6.1001
OROM Version: 10.5.5.1050
App Version: 10.5.6.1002

******************** Driver Version Check DISABLED ********************

Physical Disks Controlled by RAID S/W

Disk 01 / 02
Disk: WDC WD20EURS-63SPKY0 SerialNo:WD-WMC302126938
Description:EURS-63SPKY0 Summary:Array Member
Rev:80.00A8 Summary:Array Member
FreeBlks:0x150F TotalBlks:0xE8E088B0
BusId:0x00000002 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053A)
CONFIGURED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Disk 02 / 02
Disk: WDC WD20EURX-63T0FY0 SerialNo:WD-WCC4M1898677
Description:EURX-63T0FY0 Summary:Array Member
Rev:80.00A8 Summary:Array Member
FreeBlks:0x150F TotalBlks:0xE8E088B0
BusId:0x00000003 TargetId:0x00000000 LUN:0x00000000 Array:0x00
Partitions:02 CheckBox:0x00000000 CfgStatus:(00) Ok
Action:00 SMARTEvt:0x00000001 WriteCache:ON
State:(0x0000053A)
CONFIGURED_DISK
USABLE_DISK
DETECTED_DISK
CLAIMED_DISK
CONFIG_ON_DISK
DISK_SMART_EVENT_SUPPORTED

Total Physical Disks = 2

RAID Volumes

Volume 01 / 01
SerialNo:Volume0 Summary:Normal
RaidLevel: 1 MemberDisks:02 Domains/Mirrors:02 TargetId:0x01
SizeInMB:1907726 BytesPerBlock:0x00000200 StripSize: 64KB
Action:00 Array:00 MapState:00 MigrState:00 MigrType:00 CfgStatus:0x00000000

Total Volumes = 1

RAID Arrays

Array 01 / 01
NumDisks:02 RAIDDevs:01 TotalMB:3815457 FreeMB:5
State:00 CheckBox:0x00000000

Total Arrays = 1

2017.06.18 10:36:16 - INFO - C:\wdrecovery\raidcfg64.exe /std
2017.06.18 10:36:16 - INFO - raidcfg64.exe /std Output:

******************** Driver Version Check DISABLED ********************
;Port,Model,SerialNumber,FirmwareVersion,Array,Status,Size,Free,Type
2,“WDC WD20EURS-63SPKY0”,“WD-WMC302126938”,“80.00A8”,0,“Normal”,3907029168,5391,“ArrayMember”
3,“WDC WD20EURX-63T0FY0”,“WD-WCC4M1898677”,“80.00A8”,0,“Normal”,3907029168,5391,“ArrayMember”

2017.06.18 10:36:16 - INFO - RaidCfg64 detected 2 drives
2017.06.18 10:36:16 - INFO - RaidCfg64 drive WD-WCC4M1898677: port=3
2017.06.18 10:36:16 - INFO - RaidCfg64 drive WD-WMC302126938: port=2
2017.06.18 10:36:16 - INFO - Matched drive 1 serial WD-WCC4M1898677 model WDC WD20EURX-63T0FY0 with white list entry Enterprise Storage 2 TB
2017.06.18 10:36:16 - INFO - Matched drive 0 serial WD-WMC302126938 model WDC WD20EURS-63SPKY0 with white list entry Enterprise Storage 2 TB
2017.06.18 10:36:16 - INFO - Checking RAID status (2): Volume Good
2017.06.18 10:36:33 - ERROR - Failed to get disk data
2017.06.18 10:36:33 - INFO - cscript.exe //NoLogo C:\wdrecovery\partutil.vbs -FindData
2017.06.18 10:36:38 - INFO - partutil.vbs output
Number of disks: 2
Disk Index: 0
Scanned disk 0

Microsoft DiskPart version 6.1.7600
Copyright (C) 1999-2008 Microsoft Corporation.
On computer: MININT-B1DHK4A

Disk 0 is now the selected disk.

There are no partitions on this disk to show.
No EFI partition found!
Disk does not contain proper partitions

2017.06.18 10:36:38 - ERROR - Failed to run partutil.vbs: exit code = 2
2017.06.18 10:36:38 - WARN - Did not create Data Partition flag file on volume ‘’
2017.06.18 10:36:38 - INFO - X:\windows\system32\ServerRecovery.exe
2017.06.18 10:36:38 - INFO - Started MS server recovery

3

Do’t know why i didn’t try this earlier but i have managed to get this going now!!

Spun up a Windows 7 VM and run the tool from there and it found the server straight away and is currently formatting the hard drives. So it looks like it doesn’t like my Win10 machine.

4

strange…3rd party AV or Firewall?