What this mean? Why you couldn't solve my issue. This is pethetic

WD External Drives WD Portable Drives
1

WWestern Digital.
Incident Update
Case #: 7819631 | Reference #:240201-002185
Dear Krishan Kant,
Thank you for contacting Western Digital Customer Service
and Support. My name is Syed Ahmed.
It is my pleasure to assist you and here is the case number for
any future reference: 240201-002185
As per our recent conversation, I understand that you would
like to update the warranty. l apologize for the inconvenience.
Based on the serial number you provided #WX62A616UVL5
,our records indicate that the manufacture date of your drive
was [09-AUG-2021 ] and your Purchase Date was [27-JAN-
2024].
Due to the large gap in time, we request you to contact your
seller and request for a additional verification (e.g., written
confirmation from your place of purchase that the product
was sold to you as new) is needed to validate your warranty
service request.
Please note, pursuant to Western Digital’s Limited Warranty
Policy (https://support.wdc.com/
warranty/warrantypolicy.asp ), Western Digtal has no liability
with respect to products that are not sold to you as new.
If Western Digital cannot verify that the drive was sold to you
as new (based on the additional documentation you provide),
we will recommend that you contact your place of purchase
for warranty service.
If you experience any issues further or require assistance,
please reply to this email or you can call us on our Toll-free
number between 9 AM to 6 PM (Mon-Sat).
You can also contact us through Live Chat support between 9
Av to 5:30 PM (iMon-Sat) by cticking this tink. https//support
at/chat_laup
.com/e