Can @WD_Admin2 please tell me why this is the resolution and lack of explanation for a warranty replacement claim for a product bought less than two months ago from Walmart?
WDBBGB0080HBK-NESN) it was determined that the product may have been altered and is not eligible for replacement under Western Digital’s limited warranty policy.
Per our warranty policy: “If upon inspection of your returned Product WD suspects fraud or deems such Product to be counterfeit, WD may, in its sole discretion, confiscate such Product or take such other actions as it deems necessary.”
Due to our warranty policy we cannot return this product to you. There is no warranty associated to this product and service will not be rendered. We recommend you contact your place of purchase for compensation. You may use this email letter to demonstrate Western Digital’s official view of the product you purchased from your vendor.