Dear Western Digital,
I am writing to portray my sincere disappointment in the latest product I have purchased. I recently bought a WDTV Live (WDBAAN0000NBK) from my local DickSmith Electronics store. I have been a massive fan of the old Gen 1 WDTV HD Media Player (WDAVN00) since its release and it has served me well, and continues to till this very day. The live however is where my concern lies.
I bought it in good faith, with no concerns as to its functionality due to my pleasant experience with the previous gen of models before the move to new hardware. And I can’t help but feel sour after straight away noticing that whilst using the live with my 750GB WD Passport it had swiftly rendered half my media collection, mainly consisting of MP4’s, unwatchable due to a distinct and annoying audio “cut-out” every few seconds. I found myself waiting for the next audio judder rather than concentrating and enjoying the glorious 12bit colour, HD resolution picture. A problem I am pleased to say did not in any way shape or form exist in the original WDTV HD media player, the player I have since gone back to after tedious hours spent fiddling with input and outputs, settings and various versions of firmware including older firmware that I had to trick the unit into installing over the latest 1.02.21. I have done some more online digging and have uncovered that I am not the only one experiencing this disappointment.
I am first and foremost an enthusiast, and secondly I am a HUGE Western Digital fan, I only use WD HDD’s in my PC’s, I only own WD portable HDD’s. And up until this point, I have only owned WD media players. I plan on returning this “defective” product to my local store later on this evening, I just thought I’d let you know the reasons as to why, and I will gladly purchase this product again should the audio circumstance change in the near future, however, seeing as the latest firmware update has been out since March 2010 and I have not received any indication that WD plans to release a firmware fix anytime soon, I can see no other way. I regret to inform you that my perception of Western Digital as a top quality brand has been damaged as a result of my experience.
James C Green,
Chief Systems Engineer