WD's Default Password

WD External Drives WD Portable Drives
1

Attention: Western Digital Company

Re: WD’s Default Password - My Passport Ultra 2TB External Drive

I am using Windows 7 Professional on my lenovo T400 ThinkPad.

When I type my Password for accessing my files on my External Drive, it is not recognized.

I have Proof of Purchase/Ownership for my My Passport Ultra 2TB External Drive, can Western Digital please help me with a Company-Default-Password so I can access my files on the External Drive?

Thank you

2

There is no default password. They come out of the box with no password protection enabled.

3

Tony,

Can you please recommend a company where I can take my W.D. External
Hard-Drive so they can open the case to get physical-access to the Disk to
extract my files?

The Disk is not damaged. All my Files are correctly-written onto the
Disk.

Since my Password does not work, all I need is for a reputable company to
extract/read my files from the Disk once the case is opened.

I thank you for any help you can provide regarding this issue.

    • Jose Rodriguez

Reply-to: replies+f5b2ba5fc45ecd3ed5ce3f4d17cc9c7c@wd.discoursemail.com
Subj: [WD Community] [WD External Drives/WD Portable Drives] WD’s Default
Password

    _TonyPh12345_ (https://community.wd.com/users/tonyph12345)

June 7
There is no default password. They come out of the box with no password
protection enabled.

Visit Topic (WD's Default Password - #2 by TonyPh12345)
or reply to this email to respond

To stop receiving notifications for this particular topic, click here
(https://community.wd.com/t/wds-default-password/166604/unsubscribe) . To
unsubscribe from these emails, change your user preferences
(https://community.wd.com/my/preferences)

4

It’s not possible. Without a password, it won’t be possible to decrypt the files even if they’re recovered.

5

Tony,

I probably forgot the password, but I believe I can recall-it (if you help
me with the following questions) because I have a general-idea as to which
password I used to protect my External Hard-Drive.

Please help me with answers to the questions below (regarding Password
Requirements) for the “My Passport Ultra 2TB” :

Question #1: What are the Minimum & Maximum number of characters
required ?

Question #2: Are both Upper & Lower Case letters required ?

Question #3: Are Special Characters required (i.e., $, @, #, etc.) ?

If you help me with the Mandatory Password Requirements for my Specific WD
External Hard-Drive, I believe that I can recall the correct password that
I used to protect my H.D.

Please have patience with me; I am not asking about how to create an ideal
password, I am asking about the Mandatory Requirements (from Western
Digital) for creating a Password for the “My Passport Ultra 2TB” External
Hard-Drive.

Thanks a lot for helping me with the (3) questions above.

    • Jose Rodriguez

Reply-to: replies+95b37518233105e2f6bb8cd877bcdf8a@wd.discoursemail.com
Subj: [WD Community] [WD External Drives/WD Portable Drives] WD’s Default
Password

    _TonyPh12345_ (https://community.wd.com/users/tonyph12345)

June 7
It’s not possible. Without a password, it won’t be possible to decrypt the
files even if they’re recovered.

Visit Topic (WD's Default Password - #4 by TonyPh12345)
or reply to this email to respond

In Reply To
Jose_Rodriguez (Profile - Jose_Rodriguez - WD Community)
June 7 Tony, Can you please recommend a company where I can take my
W.D. External Hard-Drive so they can open the case to get physical-access to
the Disk to extract my files? The Disk is not damaged. All my Files are
correctly-written onto the Disk. Since my Password does not work, all I need is
f…

Visit Topic (WD's Default Password - #4 by TonyPh12345)
or reply to this email to respond

To stop receiving notifications for this particular topic, click here
(https://community.wd.com/t/wds-default-password/166604/unsubscribe) . To
unsubscribe from these emails, change your user preferences
(https://community.wd.com/my/preferences)

6

I don’t have the answers to those questions, but I would imagine the user manual might…

7

I don’t know if help to get your password back but here are the answers to your questions.

Question #1: What are the Minimum & Maximum number of characters
required ? 1 - 25 characters

Question #2: Are both Upper & Lower Case letters required ? NO

Question #3: Are Special Characters required (i.e., $, @, #, etc.) ? NO

If you not able to retrieve the password. Then just do enter the password 5 times error out and you will have to option to reformat your drive again. But again you will loose all your old data :slight_smile: