WDMy cloud EX2 SMART status bad

My Cloud OS 3 Personal & Network Attached Storage My Cloud EX2
1

As the subject states I have a WDMy cloud EX2 and I use it with a Mac. I have the WD Quick View Software installed and when I click on the router to get information, it says “Drive SMART status; Bad.”

I tried to reinstall quickview, and wd smartware, without success.

Thanks for any help.

2

hey,

i had the same issue. reinstalling will not help. you might want to reachout directly to WD. 

I had my hard drive replaced because of that. took them a while - but they did it. 

3

Hey,

Thanks for your reply!

You think I should get in touch with WD before doing a RMA (Return Material Authorization) ?

Thanks.