WDEP not detected by HDTV via HDMI cable

Community Archives WD Elements Play
1

Hi guys!

I have a WDEP 1TB and seems that it has a problem with HDMI output.

At first, when I connect the WDEP on my TV via HDMI cable it works fine, then I try to change the resolution output to 1080i 60Hz and it works fine as well, the display was great… But when I switch the WDEP and the TV off and switch on again, the TV cannot detect WDEP via HDMI connection. So I try to connect it via Composite AV connection then it works fine. I try to test the HDMI cable on other device and it perfectly works well.

So via Composite AV connection, the unit works well. So using this connection I try to change the resolution output of HDMI to 576p and connect the the HDMI cable then it works fine again. After that, I switch off the TV and WDEP and switch on again then the same problem, TV cannot detect WDEP. So I think theres problem with the resolution output of HDMI but I cannot fixed it… Could you please help me guys!!!

2

Hello,

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

3

I am just thinking aloud. What hardware does the elements have, which graphics and audio card does it have? 

4

Card?  It doesn’t have a graphics or audio “Card.”    The WDEP is based on the Amlogic chipset, if that’s what you mean.

5

Hi lemmorin,

Not sure if it will help you but have a look at my post,

http://community.wdc.com/t5/WD-Elements-Play/Solution-to-Panasonic-HDTV-HDMI-Problem/td-p/147242