kindgott wrote:
ThePizzaMatrix, you’re right, WD is not the only one to blame here, but it’s curious. I tried in my Panasonic a colleague’s WD TV Live Hub and it worked like a charm from the first moment. Haven’t been able to test other WD devices, but don’t you find suspicious that this issue is only happening with the EP?
All companies have at least one flawed product in their line up, and clearly EP is the one for WD… The thing that pisses us off is the lack of response from WD. Yes we have contacted (at least me) them and no response.
And that’s why I say that the EP has its flaws and issues, and they should be corrected. On the other hand, the design of the Hub is way different than that of the EP. The Hub was made for worldwide distribution so it has different standards than the EP to better handle both NTSC and PAL formats, but since the EP is only distributed on Europe, Asia and Australia, then I think the EP is kinda expecting for a standard PAL output. This may have something to do with it but it´s just a wild guess…
Disappointed5 wrote:
ThePizzaMatrix, you aren’t exactly right. WD as an Complementary device must tell the end user, that his products doesn’t work with any Primary devices or Brands, because it’s sold to be used with these devices (TV’s). They are responsible for WORKING solution I will accept it and select something what works. It’s fair and simple.
Not to tell to everyone - that it’s easy to connect and… Just buy it.
They know, that there isn’t any possibility to test it before but, therefore it’s really TERRIBLE approach!
So, you want WD to have a daily testing struggle each day when a new TV from a new brand goes into the market? 
If the EP made it out to the market in the first place is because is was tested to work with the standards. When a new MotherBoard is released by ASUS they don’t test if each single Nvidia VGA and X-Fi sound card available in the market is compatible with the MoBo, they just test the basic protocols for a Certification That states it Should Be compatible with most devices. Same thing has happened with the EP and all other WD’s media player.
Just look at this section from WD’s website that mentions the TV’s that they use to test their media players:
Televisions:
| Device Name |
Device Model |
| Sony |
Bravia KDL-46Z |
| Sharp |
LC-37A53M |
| Samsung |
LA32S81 32" |
| Samsung |
LN32A330 |
| Samsung |
LN32A550 |
| Samsung |
TXT3092/to> |
| Sharp |
LC-37A53M |
| Sharp |
LC32D64U |
| Toshiba |
32AV500U |
| ASUS |
MK241 |
And then you’ll find this notice:
Note: The list of televisions above are the units the WD TV Live HD Media player were tested on, and has been provided by customer request. This list is in no way exclusive. The WD TV Live HD Media player should play on Most televisions.
That set is from the Live players, but it’s not hard to guess it’s the same list for all their media players. That means that they know that it was not going to work with everything because it was simply not possible. And again, if you look at the user manual of the EP then you’ll find the regulatory compliance that certifies the EP to have been tested where it Needed To be tested to make it out. All of those regulations are not brand-specific, but protocol and design specific. You say that it’s a terrible approach, what do you expect if a Panasonic certification is not needed for any international trades and electronics federation to allow a device to go into the market?
You say that WD should tell customers that it’s not going to work with everything; doesn’t the note above tell that it’s NOT going to work with everything? That info is a public article on their website that anyone can see even before you buy the EP, so there you go…?
As the consumers that we are, our duty is to look for that information before we buy, as it is not going to look for us.
