Sorry, but I’m another newbie. I have searched the forum but not found a similar issue.
My TV has only one HDMI port so I purchased a HDMI switchbox which has 4HDMI ports + 1 output port (connected to the TV).
In the switchbox I have a DVD player plugged in as well as my WD Elements Play. The DVD player functions correctly but when I select the HDMI Port for my WD Elements Play it comes back with a message - – Unknown Format —. If I plug the WD Elements directly to the TV it works fine, but ideally I’d like to be able to use the switchbox and not have to pull out cables etc.
My WD Elements is a wdbacc0010hbk
Any help greatly appreciated