WD2go app - "Unable to access device. (0)"

WD Software & Mobile Apps My Cloud 3rd Party & Mobile Apps
1

Hi all,

Recently I started using 2TB My Book Live. I easily set up remote access via web on PC but have a problem of accessing MBL via WD2go app installed on my Andorid phone (HTC Legend, Android version 2.2).

I enter activation code, choose my MTB, and the app returns “Unable to access device. (0)” error. I reinstalled the app several times but to no avail.

Does anyone have a clue where the problem is? My android device, android version?

Any piece of advice is appreciated!

2

Hello, check if you have the latest firmware update for the My Book Live.  You can also try installing the app on another phone/tablet to see if the same problem happens.

How to update the firmware on a My Book Live or My Book Live Duo 

http://wdc.custhelp.com/app/answers/detail/a_id/5735