WD utilities don´t recognize my device

the WD Utilities don´t recognize my “MyCloud Home Duo”.

even that the WD Discovery recognize it.
the connection via the My Cloud home browser works normal.
I am working with Windows 10.

I have the same problem were you able to solve?
I wish I could check the status of the disks mounted on this device.
Information such as smart data, temperature etc, is there any way to get this info?