Hi guys! I’ve been a lurker here for quite some time but this the first time I’ve posted anything. As such, I’ve already attempted to solve the problem myself, searched endlessly for an answer, and even visited the geek squad guys at my local Best Buy.
I have 2 WD products that have worked seemlessly together for the last 6 months until just a few days ago. The products are a WD TV Personal Edition media player and a 3TB WD My Book external hard drive. A few days ago, I went to play a movie and went to my movies section of the WD TV and low and behold, a screen popped up saying the source (my WD external) had been disconnected and asked me if I wanted to choose another source. The hard drive works fine on my computer and I’ve searched for answers for the past few days and attempted my own troubleshooting to resolve the problem to no avail.
How I’ve tried to resolve the Problem
So first, I unplugged the hard drive, turned off the WD TV for 5 minutes, turned it back on, plugged the hard drive back in after it loaded. It begins to attempt to read the files (black bar on top) but doesn’t last as long as it should and goes away. Source is still not available.
Next I checked the firmwares are up to date. Check.
Took my hard drive to Geek Squad. They confirmed my hard drive is working fine (using all my cords) and has no issues. Check.
Loaded up my (up to date) WD Drive Utilities program and checked my drive there. Now here’s where it gets weird. My Smart Status passed fine, but the Quick Drive Test and Complete Drive Test both failed. These two tests only lasted 15 seconds exactly before failing my drive, never even making it past 0%. Now I looked for an answer to this dilemma and another member on these forums suggested using WD Data LifeGuard Diagnostics tool for a couple reasons over the Utilities program. During both Quick and Extended Tests, my drive passed. So now I’m thinking the problem truly isn’t my external drive, but rather the problem lies with my WD TV Personal Edition.
-After searching for more answers, some members suggested to restore the WD TV to factory settings. I did this and yet it’s still not recognizing my WD external. Well, it’s recognizing when I plug it in and it attempts to read the data from it (black bar on top pops up), but it stops 5 seconds into attempting to load the contents of my hard drive.
Please help. I’m at my wits end here trying to resolve this issue.