WD TV Media Player - 1TB FAT32 Intenso Hard Drive not working on it

WD Legacy Products WD TV Media Player
1

My FAT32 1TB Intenso Hard Drive not working on my WD TV Media Player which I’ve had for a day now. It doesn’t register on the player.

Please can someone help and tell me what to do?

2

Hello and welcome to the WD community.

Try to connect the drive to both USB ports on the unit to see if the drive come up, I would like to know if the drive spins up when you connect it to the Unit.

1 Like
3

Hi, I’ve tried both slots and it doesn’t work. They both whir for about 5-10 seconds then stop.

Do you know what to do now?

Thanks for the help

4

Is this drive a portable or does it have its own power source ? It could be that it is not getting enough power. Try a different USB cable to see if you have the same issue. Also does the drive work when you connect it to a computer? 

1 Like
5

The drive doesn’t need a power source. It’s a special cable so I cannot test it with another cable. It works when I connect it to a computer.

Could it be that it’s FAT32?

Thanks for the help.