WD Community

WD TV HD Media player

Why would my player say " Unable to play the selected file, refer to the manual to change to a supported format " when I never changed anything and they all played before? I can’t find any info on this problem. If I copy my movies to another hard drive and put them back on again would that mess anything up or fix the problem? Any help would be appreciated, thanks.

Usually, just rebooting the unit (by removing power for a few minutes) can correct this issue.   Give it a try.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.