WD TV HD Media Player NOT PLAYING FILES

I HAVE A WD TV HD Media Player AND WHEN I CONNECT THE HARD DRIVE TO IT I CAN SEE THE MOVIES (VIDEO FILES). WHEN I CLICK ON A VIDEO FILE TO PLAY IT I THEN GET KICKED OUT TO THE START UP OF THE MEDIA PLAYER. HAS ANYONE HAD THIS HAPPEN OR DOES ANYONE HAVE A SOLUTION OR RECOMMNEDATION?

Hi,

You could refer to the following link: https://support-en.wd.com/app/answers/detail/a_id/15291