WD software not working on Windows 10 after erasing drive and reinstalling saved software

#1

I need some help here. I moved all the software for my WD external 2 tb drive to my internal storage and erased the WD external My Passport Ultra. I reinstalled the software and now it will not open to access settings to set up a backup plan. I have uninstalled the software from windows and reinstalled, still no luck. Anyone have a suggestion?

#2

Hi jimex,

I would recommend you to download the latest compatible software for My Passport Ultra device from below Product Support link.

#3

Thank you Brandon! I did and I am in good shape now. Appreciate your feed back.