This started about two weeks ago when I updated my software from an older version to ver. 1.5.45 because it refused to backup with the old software. After I updated the software it now only half way works. If you plug in the usb cord it will go through autoplay and then “my book J” screen will come up and ask what you want to do. I choose “take no action” as I always have and then the smartware screen come up. Some times the main screen will go through categorizing your files, sometimes the welcome screen will just stay there. The backup and retrieve buttons are not lit or functional. If you click main settings you will get a blank screen with back to main settings button on the bottom. If you click this button, the setup software button ( which is functional ) and the setup drive button ( non-functional) appears. I have tried uninstalling and reinstalling the software ,but always get the same result as mentioned above. Since the update I no longer can reinstall Wd smartware from the drive . I am forced to go to the WD’s web site and download it from there.
In “MY computer” the drive icon is there as “J.” , but there is no icon for the WDsmartware which used to be “I” before the update. I am running wndows XP service pack 3. Have been e-mailing back and forth with WD support for over a week , but still no solution. Any suggestions from anyone out there ? One last thing, how do you power cycle the drive ? Have looked through my manual and in WD’s answers and found nothing. Thanks.