WD Security update always stuck at 50%

So, I am having this issue forever and even on two separate PCs. If I try to update “WD Security” from the WD Discovery tab, it asks me to start the setup in admin mode, which I approve, and then the “Installing WD Security” window gets stuck at around 50% and never finishes.

I am having this problem forever. Uninstalling WD Security and installing it again somehow doesn’t work because it seems the app stays cached or something. I remember going crazy about it for a few hours uninstalling everything in safe mode and finally I made it work. But I actually don’t want to do that again. Does somebody have a better fix to just update the app?

@bent

Is this where you get WD Security from?
Western Digital Product Software Downloads

If that doesn’t help, have you tried the link at the bottom right of this page/window, Contact WD?

I am using this one

@bent
What WD device are you trying to install it on?

The external drives are two WD My Books, but afaik the software runs on my Windows 11.

For my computers and other devices, I have McAfee Total Protection. I can use that to run a scan on my WDMYCLOUDS.

Image one.

Image Two

not exactly sure what you mean here. My problem is that the WD Security app won’t update.

@bent
I was showing how I check my devices, WDMYCLOUDS.

Have you asked about your problem in the sub-forum for your My Books?
Latest External Drives/My Book topics - WD Community

I’m having the same issue. Gets to “Installing WD Security… WDSecuritySetup.msi” and just stops. I’ve tried multiple times and can leave it for hours, it never gets past this point. I’ve also tried uninstalling it and that also gets stuck at “Installing WD Security… WDSecuritySetup.msi”. Any advice, anyone? I looked at e-mailing them but they’re asking for product details about my external hard drives which aren’t the problem.

What products are supported for the security you are trying to use?

This is from the link I provided.

Supported Products:
My Passport, My Book, WD Drive Plus, WD Backup Drive

@Tom1991

What products are supported for the Security you want to use.

A link I provided in my earlier reply shows these devices for the security provided.
Supported Products:
My Passport, My Book, WD Drive Plus, WD Backup Drive