After the latest update (Oct 2019), your Drive Utilities and Security software stoped working

AfCathaCa · October 30, 2019, 3:08pm

Continuing the discussion from MacOS Mojave Fail to Install WD Utilities or WD Security:

After the latest update (Oct 2019), your Drive Utilities and Security software stoped working entirely. 2017 iMac 5K, 40MB RAM, MacOS Mojave 10.14.6
I’ve had to troubleshoot this in the past after another glorious WD software update, dumped apps and Lib files, downloaded new installers, etc. etc. things worked again after not one but two, three tries. What is the point -if any- of greeting software that make things “easier” for the users by giving us headaches every few months?

Process: WD Security [8715]
Path: /Applications/WD Security.app/Contents/MacOS/WD Security
Identifier: com.wdc.branded.security
Version: 2.1.1.61 (2.1.1.61)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: WD Security [8715]
User ID: 501

Date/Time: 2019-10-30 07:44:18.809 -0700
OS Version: Mac OS X 10.14.6 (18G103)
Report Version: 12
Anonymous UUID: A3C889DC-E07C-DBC1-6858-1311D7188272

Time Awake Since Boot: 3500 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
*** Terminating app due to uncaught exception ‘NSInvalidArgumentException’, reason: ‘NSConcreteMutableAttributedString addAttribute:value:range:: nil value’
terminating with uncaught exception of type NSException
abort() called

Application Specific Backtrace 1:
0 CoreFoundation 0x00007fff34902a7d __exceptionPreprocess + 256
1 libobjc.A.dylib 0x00007fff5eff9a17 objc_exception_throw + 48
2 CoreFoundation 0x00007fff349028af +[NSException raise:format:] + 201
3 Foundation 0x00007fff36b235ae -[NSConcreteMutableAttributedString addAttribute:value:range:] + 152
4 WD Security 0x0000000101345a60 -[WDAccessLinkButton setUpTitle:withFont:withAlignment:withColor:] + 204
5 WD Security 0x00000001012cddc1 -[WDDriveUtilityController awakeFromNib] + 846
6 CoreFoundation 0x00007fff348b31e7 -[NSSet makeObjectsPerformSelector:] + 236
7 AppKit 0x00007fff31e39c00 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1597
8 AppKit 0x00007fff31e37a60 loadNib + 401
9 AppKit 0x00007fff31e36f40 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 696
10 AppKit 0x00007fff31e36b85 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 204
11 AppKit 0x00007fff31e36947 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 446
12 AppKit 0x00007fff31e2a9b5 NSApplicationMain + 502
13 libdyld.dylib 0x00007fff607c73d5 start + 1
14 ??? 0x0000000000000001 0x0 + 1

Thread 0 Crashed:: 0 libsystem_kernel.dylib 1 libsystem_pthread.dylib 2 libsystem_c.dylib 3 libc++abi.dylib 4 libc++abi.dylib 5 libobjc.A.dylib 6 libc++abi.dylib 7 libc++abi.dylib 8 libc++abi.dylib 9 libobjc.A.dylib 10 com.apple.CoreFoundation 11 com.apple.Foundation 12 com.wdc.branded.security 13 com.wdc.branded.security 14 com.apple.CoreFoundation 15 com.apple.AppKit 16 com.apple.AppKit 17 com.apple.AppKit 18 com.apple.AppKit 19 com.apple.AppKit 20 com.apple.AppKit 21 libdyld.dylib Dispatch queue: com.apple.main-thread
0x00007fff609022c6 __pthread_kill + 10
0x00007fff609bdbf1 pthread_kill + 284
0x00007fff6086c6a6 abort + 127
0x00007fff5da48641 abort_message + 231
0x00007fff5da487df default_terminate_handler() + 267
0x00007fff5effbee3 _objc_terminate() + 97
0x00007fff5da5419e std::__terminate(void ()()) + 8
0x00007fff5da53f86 __cxxabiv1::failed_throw(__cxxabiv1::__cxa_exception) + 27
0x00007fff5da46f99 __cxa_throw + 113
0x00007fff5eff9b51 objc_exception_throw + 362
0x00007fff349028af +[NSException raise:format:] + 201
0x00007fff36b235ae -[NSConcreteMutableAttributedString addAttribute:value:range:] + 152
0x0000000101345a60 -[WDAccessLinkButton setUpTitle:withFont:withAlignment:withColor:] + 204
0x00000001012cddc1 -[WDDriveUtilityController awakeFromNib] + 846
0x00007fff348b31e7 -[NSSet makeObjectsPerformSelector:] + 236
0x00007fff31e39c00 -[NSIBObjectData nibInstantiateWithOwner:options:topLevelObjects:] + 1597
0x00007fff31e37a60 loadNib + 401
0x00007fff31e36f40 +[NSBundle(NSNibLoading) _loadNibFile:nameTable:options:withZone:ownerBundle:] + 696
0x00007fff31e36b85 -[NSBundle(NSNibLoading) loadNibNamed:owner:topLevelObjects:] + 204
0x00007fff31e36947 +[NSBundle(NSNibLoading) loadNibNamed:owner:] + 446
0x00007fff31e2a9b5 NSApplicationMain + 502
0x00007fff607c73d5 start + 1

Neo33 · November 3, 2019, 4:38pm

Hi AfCathaCa,

I would suggest you to install WD Discovery and try to use WD Drive Utilities in order to isolate the issue.

eric0524 · September 7, 2022, 12:56am

Under the issue of security, I have 2 curiosities.
1.) Does anybody know if there is a support video on how to setup the new firmware for MyCloud and MyCloud EX2 Ultra so the public directory can not be accessed from outside the network, but yet allow devices inside the network to still upload there photos and videos while at home. Due to a few to many bullets to the brain housing group, I do better with videos then I do with reading.

2.) Is it really possible for someone to drop and bad payload (or any) in a video that could exploit your machine. If there is, what software would find such a file in your video library? My virus scanner doesn’t ever seem to detect much.
-Semper Fi
Eric