WD security doesn't recognized my WD external easystore 4T

WD External Drives WD Portable Drives
1

Hi All,
Need help with set up password with my new WD hard drive.
I just bought a new Easystore 4T one. Installed all 3 WD apps: backup, drive utilities and security. The first 2 are working fine - able to recognize my drive, but the security one doesn’t - it doesn’t show my drive and saying “Attach a WD supported drive” in a blank window. This feature is the one I want the most.

Does anyone know how to fix it?

BTW. it shows on my explore properly as well.

Thanks in advance.

James

2

Are you sure your drive support the encryption? You could try to download the latest security app from WD support and try again.

3

Thanks Jebusx.

You are probably right. this HD comes with the pre-loaded software, so I was thinking it should support… may be not. I am seeking for WD support to get official answer for it.

Do you know how can I tell weather it support this feature or not, by any chance?

Thanks for your advice