Wd security not recognizing wd easystore

WD Security doesn’t recognize my 4 TB WD Easystore drive. I checked https://support-en.wd.com/app/answers/detail/a_id/2158 and it is not mentioned as the drive that is not supported.

Everything else seem to be working fine, but I want to enable encryption on the drive using WD Security

It does mention that the WD Easystore is NOT Supported by WD Security… i’ve highlighted it for you.

All capacities of Easystore drives (Portable and Desktop) do not support WD Security.

Here’s the product page links with the model numbers if you want to cross reference.

I have the same problem as the individual above. WD Security does not recognize my EasyStore 4TB Desktop. If WD Security is not supposed to work on the EasyStore Descktops why is the software included?