I have the 2 TB model and downloaded the WD Security software so that I could password protect my device. The software doesn’t recognize my external hard drive at all. Windows 10 Pro is my operating system. Please advise.
WD Security does not support WD Easystore hard drives,
I suggest you to try the below solutions & check if that works:
- Plug the drive into another USB port
- Change USB cable
- Change drive letter
- Reinstall USB controller
- Update WD device driver
- Run anti-virus software
Hope the above solutions helps to resolve the issue.
Thanks for the list. I didn’t see my model number listed for EasyStore, so I am hoping I can figure out how to get the program to work.
How do I complete step 4?