My WD Easystore 2 TB

WD External Drives WD Portable Drives
1

I have the 2 TB model and downloaded the WD Security software so that I could password protect my device. The software doesn’t recognize my external hard drive at all. Windows 10 Pro is my operating system. Please advise.

2

WD Security does not support WD Easystore hard drives,

https://support-en.wd.com/app/answers/detail/a_id/2158

3

I suggest you to try the below solutions & check if that works:

  1. Plug the drive into another USB port
  2. Change USB cable
  3. Change drive letter
  4. Reinstall USB controller
  5. Update WD device driver
  6. Run anti-virus software

Hope the above solutions helps to resolve the issue.

4

Thanks for the list. I didn’t see my model number listed for EasyStore, so I am hoping I can figure out how to get the program to work.

5

How do I complete step 4?