I am posting here because I have not been able to get a clear resolution through Western Digital support.
I have two WD Red Pro warranty/RMA replacements that I still have not received.
RMA 2489246
Product: WD Red Pro
Model / P/N: WD142KFGX-68AFPN0
Returned S/N: 5MG0JB7J
This RMA now shows Complete, but the warranty replacement page shows no shipment or fulfillment details at all:
- Carrier: -
- Tracking No: -
- Received Date: -
- Shipped P/N: -
- Shipped S/N: -
- Shipped Date: -
I previously provided UPS tracking showing the failed drive was delivered to Western Digital on 12/26/2025, and I was also told via live chat that the drive reached the RMA office. The status stayed stuck at Pending Return for a long time, and then eventually changed to Complete without any replacement tracking, replacement serial number, shipped part number, or shipped date.
RMA 2602205
Case #: 260427-000207
Product: WD Red Pro
Model / P/N: WD142KFGX-68AFPN0
Serial #: 5MG0XG2J
RMA Date: 04/26/2026 03:24 PM
For this RMA, I received a message saying Western Digital received and processed the RMA request on May 14, 2026, and that I would receive an email once the replacement product was ready for delivery. I still have not received the replacement drive, tracking information, shipment confirmation, or any meaningful update since then.
I have also submitted status disputes through the warranty page and opened/followed up on support cases, including references 260115-001297, 260426-000332, and 260427-000207. One response said the issue was being closed as a duplicate of parent case 251221-000580, but that parent case was not visible to me in my incident history, and I did not have any tracking or resolution from it.
At this point, I am asking Western Digital to provide a clear written update for both RMAs:
- Were the replacement drives actually shipped?
- What are the replacement drive serial numbers?
- What are the carrier and tracking numbers?
- What dates were the replacements shipped?
- If either replacement has not shipped, why are these RMAs not being fulfilled?
- If RMA 2489246 was marked Complete in error, can it be reopened and fulfilled?
This has become extremely frustrating. I have had three of the original four WD Red Pro drives fail, and now I have two RMA fulfillments that I still have not received. I am just trying to get the warranty replacements that were supposed to be issued.
