We don't receive replacements from WD RMAs

[wddrive1]

We have been waiting for our replacement from 2 of RMAs since Oct 2025, and we contacted WD support via Phone and Email many times and got the same answer that “sorry for the delay” and problem is unsolved. what else should we do so we can receive the replacements. warranty time is running out. Thank you in advance

Case #: 9646811 | Reference #: 260108-000229

[chetan_shah]

They don’t want to replace drives. They rejected one of my RMA saying drive is altered , they are not sending me proof of alteration or modification

[wddrive1]

Anyone???

[wddrive1]

how we can escalate this delay?

[chetan_shah]

There is no escalation matrix