We have been waiting for our replacement from 2 of RMAs since Oct 2025, and we contacted WD support via Phone and Email many times and got the same answer that “sorry for the delay” and problem is unsolved. what else should we do so we can receive the replacements. warranty time is running out. Thank you in advance
Case #: 9646811 | Reference #: 260108-000229
They don’t want to replace drives. They rejected one of my RMA saying drive is altered , they are not sending me proof of alteration or modification
Anyone???
how we can escalate this delay?
There is no escalation matrix 
Our company has not received replacements since we submitted RMA on October 2025. We really are frustrated how WD handling RMA. we have bought many hard drives from them with full warranty, we shipped defective drives to WD and what we got is a long delay of replacement (almost 10 months)
