WD Passport constant spinning

Hi there.
Posting here as i can’t find a solution using the usual search methods that fixes this.
I recently purchased a WD My Passport 5TB to store media for my Plex server.
I’ve noticed that it rarely stops spinning, when i know files are not being accessed. This causes me concern due to the fact this will massively shorten its lifetime.
Here’s what i’ve done so far:
1 I’ve unticked the box in the properties for ‘Allow files on this drive to have contents indexed in addition to file properties’.
2 I’ve installed the WD Drive Utilities software and set the sleep time to 10 minutes.

Neither has made any difference, and i was wondering if i could get some advise please.

Kind regards

Steve

Hi @sroles81,

Please refer to the article of WD My Passport drive does not spin up, is not recognized, or makes a clicking sound when connected to a computer:
https://support-en.wd.com/app/answers/detail/a_id/22209

Thank you for your response, but I’m not having the issues that that post is referring to. The drive has no clicking, no failing to spin up, no failing to be recognised.
My issue is that it randomly spins when the drive isn’t being used at all.

Only thing that I forgot to mention which could be pertinent is that it’s attached to a powered USB hub which is connected to a mini PC. The reason why it is powered is because the mini PC alone doesn’t provide enough power output to run the drive.

Thanks in advance

Hi,

I appreciate that you have performed the troubleshooting steps.

Please contact the WD Technical Support team for best assistance and troubleshooting:
https://support-en.wd.com/app/ask

  1. Install the WD Drive utility app from Western Digital.
  2. You can then adjust the spin-down time for your USB drive and even turn off the LED if you want:
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Hi Lizzy

As stated in my notes, I have already done this.

It made no effect unfortunately.

What else do you suggest please?

Steve

I am facing the same issue. Tried with WDUtilities, HDParm. The HDD never sleeps. Tested on multiple PCs and multiple OSes