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Critical Issue Passport drives not spinning down when laptop in sleep mode

I am seeing the same issue as described here:

https://superuser.com/questions/1470871/why-does-my-external-hard-drive-not-stop-spinning-when-i-put-my-computer-to-slee/1529172#1529172

WD Passport drives not spinning down when laptop in sleep mode.

THIS IS COMPLETELY UNACCEPTABLE, AS IT WILL LEAD TO PREMATURE FAILURE.

I want WD to confirm they are aware of this, apologise for this unacceptable bug, and link to a bug-tracker of some kind where I can trace this issue until it is resolved, which should be QUICKLY.

Support for Western Digital Hard Drives | Western Digital

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