I recently moved some things around in my house and when I set everything back up, my NAS does not show up anywhere on my network.
I go into the router and it doesn’t even show up in the connected devices list even though all cables are plugged in and network lights are blinking normally on the NAS itself.
I’ve powercycled everything, tried many different cables. Everything I can think of, I’ve tried. I also tried to connect the drive directly to my PC with the ethernet cable (I don’t know how this could work but it was suggested in the FAQs…)
Are there any troubleshooting steps someone can point me to? I’m not finding anything with searches here.
Thanks
have you tried pinging it? If you set up a static IP address on the MBL try holding the reset button located in back of the device. If it still fails to show up on the network factory reset your router. Chances are its going to be a firewall issue.
How can I ping something that doesn’t appear on my network?
Yes, I hit the reset button. It doesn’t appear to have done anything. No lights change while or after pressing it.
Also, I wish I could tell you what color the light is but I’m colorblind.
Is there a way to plug the drive directly into my computer?
this sounds like what happened to me.
you can plug it right into the etherner jack on your laptop. It was never clear to me whether this would only work if both devices were set to a static IP, or if they are both DHCP.
Either way, mine was RMA’d with Western Digital. They sent a new one, I sent back the old one. Just had to re-backup everything, but it was all still on the PCs anyway.
Not sure if I can still RMA. I’ll have to look at when I bought it.
Here’s the latest update. I had a friend check the light for me and tell me what color it is. He said it’s steady yellow.
I have connected the drive directly to my ethernet port but I cannot manually map a network drive to it as suggested by the manual.
But when I run netstat I see this
TCP 192.168.1.73:49178 stereopsis:http CLOSE_WAIT
TCP 192.168.1.73:49504 205.210.187.111:http ESTABLISHED
TCP 192.168.1.73:50001 addons-mozilla-org-san:https TIME_WAIT
TCP 192.168.1.73:50002 OCSP:http TIME_WAIT
TCP 192.168.1.73:50003 OCSP:http TIME_WAIT
TCP 192.168.1.73:50004 OCSP:http TIME_WAIT
TCP 192.168.1.73:50051 MyBookLive:http SYN_SENT
TCP 192.168.1.73:50052 MyBookLive:http SYN_SENT
TCP 192.168.1.73:50054 ord08s09-in-f5:https ESTABLISHED
TCP 192.168.1.73:50056 lax02s20-in-f15:https ESTABLISHED
TCP 192.168.1.73:50057 MyBookLive:http SYN_SENT
TCP 192.168.1.73:50058 MyBookLive:http SYN_SENT
TCP 192.168.1.73:50059 MyBookLive:http SYN_SENT
TCP 192.168.1.73:50060 MyBookLive:http SYN_SENT
TCP 192.168.1.73:50061 MyBookLive:http SYN_SENT
So something is there…
I tried going to the IP address directly throught my browser… nothing. Firewalls are off.
Pinging this IP gets me:
Pinging 192.168.1.73 with 32 bytes of data:
Reply from 192.168.1.73: bytes=32 time<1ms TTL=128
Reply from 192.168.1.73: bytes=32 time<1ms TTL=128
Reply from 192.168.1.73: bytes=32 time<1ms TTL=128
Reply from 192.168.1.73: bytes=32 time<1ms TTL=128
Ping statistics for 192.168.1.73:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
I also have a local development environment set up using XAMPP. When I first noticed that the NAS was showing up by netstat, I tried going to 192.168.1.73 and it brought me to one of my local development pages running through XAMPP. So I shutdown Apache/MySQL and I still get nothing at the IP for the NAS