WD Community

3TB Mybook live - not visible on my network

I have 3TB Mybook live.  It was working fine, but one day it suddenly became not visdible on the network.  I have sone all of the obvious things like checked netwrok cables, reset the device (4 seconds on the button), repowered etc.  When I turn it on it goes from solid blue to solid green.  But still cant see the device. I cant even see it as an IP device. Any ideas on what I could try?

Have you tried connecting the My Book Live directly to the PC? Also make sure that the My Book Live is on the same Workgroup as your computer.

Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.