One of my clients has a 1TB My Passport drive and although I successfully set it up to make regular backups of his files, the software/drive no longer actually updates the backup on his WD Drive.
I’ve tried continuous backups as well as daily backups, neither will successfully backup any files.
Can anyone suggest some options for this please?
Bearing in mind I cannot gain immediate access to the drive/computer but have to wait for him to contact me.
Thank you for any help offered. David