WD My Passport Ultra - recognized in disk drive but not appear in disk management

[Eeta]

To the person in charge,

I have problem accessing my data in Passport Ultra for few weeks.

Upon connecting it with the USB port, the device is not recognized. However, this device is shown in Disk Drive and not in the Device Management (when troubleshooting it via Computer Management function).

Please help.

Thank You.

[logan.h]

Hello eeta,

Please refer to the below link:

Western Digital Support | Western Digital

If issue persists
Maybe you should try contacting WD’s Technical Support about this.

To Contact WD for Technical Support

Western Digital Support | Western Digital

The link below will allow you to call support:

Contact Customer Support | Western Digital