So if you’re looking here because you have the same problems I do, I can tell you that this forum is pretty much a waste of time (note how many queries don’t even get a response), and the email complaint system isn’t far behind. I haven’t tried the 1-800 number so trying that would be my best advice and good luck. The email system can take days to get back to you, and you have 24 hrs to respond or they ditch your file, so it is not user friendly either. What I have learned is that if you go into the "download " section of the site and load up your computer with all the appropriate programs, you can “sort of” make things work. By downloading Acronis True Image, I was able to set up a weekly backup of the whole computer system that is working so far. What I did learn through the email complaint system is that if you have pictures saved to your picture files off the internet, they can have very long file names which creates problems. I am currently able to use WD backup daily for documents files if I don’t try to save “my Pictures”. I would advise keeping pics off the internet in a separate file, or shortening file names as you save them. I was able to run WD Lifeguard once and it said my drivers were good, but since then it has failed to recognize the drive despite it showing up everywhere else when I check for it. I’m thinking there is some kind of firewall blocking in Windows 10 that is affecting it, but WD doesn’t have any IT people here that can tell me how to fix it. Lack of real product support has me thinking this could be the last time I buy a WD product, despite the fact that the product itself is probably a good unit.