WD Community

WD My Passport Ultra 1TB won't Open Help!

When you plug in the External Hard Drive to any Computers it Detects the WD Unlocker… 

but, after putting in my Password and Saying it is Unlocked… it Won’t open my Files… it just shows as Local Disk E: … When i Open it it says “Error Performing Inpage Operation” and Won’t show my Files… as in BLANK!

I have many Important Files stored on my HDD… Please! Help me solve this Issue!

Welcome to the Community.

Unfortunately this appears to be a case of data corruption. You could attempt a repair with dedicated recovery software available online. However, I’d recommend contacting a specialized service.

http://support.wdc.com/recovery/index.asp?wdc_lang=en

1 Like
Support for Western Digital Hard Drives | Western Digital

Still Need Help?

Reach out to Support for more assistance.

Sign in to Your Support Account

Get up-to-date information about your products.

Western Digital Business Portal

Unlock benefits and tools for your business such as enterprise support, pricing and rebate tools, marketing, loyalty, rewards, and more.