Wd passport not opening

I have a wd passport 3tb. It was working fine with my laptop until recently. It is getting detected. Able to unlock it. But after unlocking when i try to opn it, the system hangs and shows not responding. Tried changing cable but in vain. I have one more my passport ultra 1tb which works fine. Kindly help

Hello mukkani,

You can try and connect the drive on a different computer and if the drive doesn’t show up after changing the computer and the USB cable then contact data recovery company to get your data.