WD My Passport Portable Hard Disk- brand new, but not functioning

[Kelvin_Soo]

Hi All,

I need some help in getting my new WD My Passport working. When I plugged it in my laptop, be it my “HP” or “Dell”, both the PCs do not show My Passport existence in My Computer / This PC . The indicator light on My Passport is lighted, but do not receive any recognition in both my laptops. Normally, any new devices be it USB or my WD Element Portable Disk will show up either in Drive D, E or F.

Could someone help me?

Kind regards,
Kelvin

[Hamlet]

Hello,

I recommend you try some basic troubleshooting:

1- Disconnect the drive from the computer and restart the computer.

2- If the computer is a desktop, connect it on the back USB port (directly to the PC, not through a hub).

3- Make sure you hear the connection sound windows makes when recognizes a USB device.

4- Go to "Disk Management” to verify if the drive shows up there.

If the drive shows up in “Disk Management” but it is not seen on Computer, then it means the partition is corrupted and you will have to format it in order to use it again. Please note that formatting the drive will delete all data stored on it.