WD My Passport not detected on my Mac

Portable Drives My Passport
1

Hello, I’ve gone through this forum quite a bit and there seems to be a few threads with similar problem but I can’t a solution to mine.

My passport is a 1TB model, model number: WD10TMVW-11ZSMS1

I’ve used it for quite a while now with no problems until recently. First sign of problems when sometimes it could mount but I couldn’t copy files from the passport. Files would not copy completely and just got cut off. And then it stopped being detected completely. List of symptoms below:

  • when plugged in, lights do come on but doesn’t blink.

  • I can **bleep** sounds.

  • disk utility cannot detect it.

  • changing USB cables doesn’t work

  • passport is formatted in mac os extended (journaled)

  • my system is osx 10.7.5

I have a lot of important files on it, so please a solution would be greatly appreciated!

2

Maybe you should try contacting WD’s Technical Support about this. You can do so either by phone or email.

To Contact WD for Technical Support
http://support.wdc.com/contact/index.asp?lang=en

Regards,

3

WD’s technical support have emailed me personally suggesting that I use their WD Drive Utilities. I tried, doesn’t detect the drive. What’s more important to me is how to retrieve the data from the drive not the drive itself.