My macbook won’t access the WD drive. When I plugged the WD in, the external hard drive turned on with the light (not flashing) but it did not show up in the desktop, disk utility. It worked fine last week, I don’t know what happened. Is there any possible way to access the file ?
My external hard drive is 1TB and used probably 500GB.
Hi annaMACBOOK, welcome to the WD Community. Usually when this happens it is recommended to use another USB cable, also connect the Passport directly to the Mac USB port, avoid using USB extension cables or USB hubs since these can cause power inconsistencies.
Yea, I got a new cable too, and didn’t work. Is there any other way to access the files? It’s just so weird because the external hard drive was working last week…
It is mavericks. Is it because of the new OS? I did tried to put it in to a Windows computer. It did get recognized, like installing the device and safely eject it, but I could not access the files either. Please tell me the files aren’t gone forever?
Your OS version shouldn’t give you any problems. It is possible that your files are corrupted. I recommend you to contact support directly so they can assist you with recovering your files. Check your private messages.
Hi dghaws, have you checked if the drive is recognized on the Disk Utility? From here you can try to fix the drive. Check the link below for more information.