Hi,
I haven’t used my WD My Passport wdbs4b0020 for about half a year. Today, I connected it, and it asked for a password. Unfortunately, I couldn’t remember the password and started trying different standard passwords that I usually use. After several attempts, it seemed to accept one of the passwords, as the password input window disappeared, but nothing happened, the drive didn’t connect as an accessible device. I disconnected the WD from my MacBook and reconnected it again. This time, it didn’t prompt me to enter a password. I tried connecting it to a MacBook, iMac, and Windows PC - the password input form doesn’t appear! However, I can see the drive in “Disk Utility” on the Mac and in the Disk Management on Windows. WD Discovery and WD Security are asking to set a new password, as if it’s the first time using the drive. They are not giving me an option to enter the old password! I ran a disk check in WD Drive Utilities; the first stage, “SMART status check,” was completed successfully. During the second stage, “Quick Drive Test,” an error message pops up at 10% progress stating “Quick Drive Test Error.”
How can I make it so that when I connect the drive, it prompts me again to enter the password?
Regards, Viktor
