I’ve been using a My Passport for Mac for the last couple of years, and now it doesn’t recognize the password I’ve been using. I know I’m entering the correct password because I usually copy and paste it from another source.
Also, WD Discovery says it’s unlocked, and I’m pretty sure I enabled auto-unlock on my laptop, but I still get the “enter password” window, only to have it dismissed.
Has any of you come across this issue, and know what to do in this case?
Thanks in advance.
Hi @vnietos,
Have you opened a Support Case? If not opened, for more information, please contact the WD Technical Support team for the best assistance and troubleshooting:
I have the same situation and had contacted 3 times support… They are in a rush to get you off the phone or chat… Customer services out the window… Every time I leave my house when I come back I can’t assess the dash board to add or modify users… Why? can someone respond with a link that is accurate on how to fix this on a IOS?
