WD My Cloud doesn't show up in my Devices on my MacBook Pro anymore

My Cloud OS 3 Personal & Network Attached Storage My Cloud
1

The last backup was March 15, 2016. Now my WD My Cloud doesn’t show up in my Devices in Finder on my MackBook Pro (OS X El Capitan 10.11.3). When I login on the website it ways Can’t connect to WDMyCloud. What happened and what do I do to fix it???

Thanks!

2

What “website” are you logging into to? The My Cloud Dashboard via the local network or the MyCloud.com web portal? Have you tried accessing the My Cloud on the local network via the Finder using the My Cloud IP Address? Have you tried connecting to the My Cloud on the local network via one of the following methods, replacing “wdmycloud” with the name of your My Cloud?

afp://wdmycloud.local
smb://wdmycloud.local
cifs://wdmycloud.local
3

I tried using mycloud.com. I don’t think I named my My Cloud. I am completely lost about everything else you said. I have had a very difficult time with this thing…

4

What are you trying to do? Accessing http://MyCloud.com is generally for remote access. Accessing http://wdmycloud.local if using a Macintosh or http://wdmycloud if using Windows will bring up the My Cloud Dashboard.

It is probably advisable to read the My Cloud User Manual (http://www.wdc.com/wdproducts/library/?id=439&type=25) to learn how to access the My Cloud and use it’s various features including how to “map” the My Cloud to your Macintosh computer for easy access. Or see the following WD Support link for general directions on mapping the My Cloud to the Mac.

http://support.wdc.com/KnowledgeBase/answer.aspx?ID=2686

On the Mac one can connect to the My Cloud by doing “Command+K” which opens a dialog box that will allow you to connect to a “Server” (which is the My Cloud). In the Connect to Server, Server Address field try one of the following to connect to the My Cloud.

afp://wdmycloud.local
smb://wdmycloud.local
cifs://wdmycloud.local


Or see the following web link for general steps:

http://osxdaily.com/2015/03/17/connect-favorite-server-mac-os-x/

5

The WD MyCloud is not in my Shared folder in Finder anymore. I can’t figure out how to get the screen Connect to Server to pop up. I am almost 62 and doing the best I can. Is there any way you can give me more detailed information or can I call you?