WD My Cloud app update

#1

Hi,

I tried to update new release 1.0.5.41 without successful. Error update, assistance contact.

Thanks

Reny72

#2

Hello,

Try uninstalling and reinstalling the App.

#3

having the exact same issue, posted this in another thread.  No solution found

#4

It isn’t so simply. Confirming error uninstall: message “The installer has encountered an unexpected error installing this package. This may incide a problem with this package. The error code is 2318”.

#5

I found the solution! First of all uninstall using “registry cleaner” Microsoft fix it.
Upload here:

http://support.microsoft.com/mats/program_install_and_uninstall/

Reboot computer after removing the program and install upgrading wd my cloud app.

4 Likes
WD Desktop App fails to install (Windows)
My Cloud 1.0.5.41 install fail
#6

Reny72 wrote:

I found the solution! First of all uninstall using “registry cleaner” Microsoft fix it.
Upload here:

 

 

http://support.microsoft.com/mats/program_install_and_uninstall/

 

Reboot computer after removing the program and install upgrading wd my cloud app.

 

 

Thank you so much. This worked for me 100%.

I didn’t need to reboot though. All I did was run the MS fixt it program from the link you provided. I uninstalled V.1.0.5.40 of the my cloud windows app completely. Then I ran the V.1.0.5.41 executable and it worked.

Once again thank you.

#7

Reny72 fix works.  Problem with uninstall of .40 version.  

Thanks Reny72

#8

You fixed it!!! THANK YOU! THANK YOU! THANK YOU!!!

Skeeter24

#9

Reny72 wrote:

I found the solution! First of all uninstall using “registry cleaner” Microsoft fix it.
Upload here:

 

 

http://support.microsoft.com/mats/program_install_and_uninstall/

 

Reboot computer after removing the program and install upgrading wd my cloud app.

 

 

worked for me too! thanks

My Cloud - The network name cannot be found
Downloading via WD My Cloud link fail
#10

Your solution also worked for me. The Windows App took a long time to correct the registry but I let it run and it not only fixed the problem, it automatically deleted WD My Cloud app. Thanks a bunch!!!