I’m having the same problems.
Tech support should not need access to your PC to solve this problem, that is absolutely ridiculous!
I wish they would just post what needs to be done for those who they have solved the problem for so the rest of us can get on with it and fix this issue.
I even tried uninstalling V.126.96.36.199 and it won’t even let me do that so I can try a fresh install of the new version. What the **bleep** is going on?
You would think WD would test their software before releasing it. Obviously it is a problem for many users.
My OS is W7 64bit.